Behmor Announces Tech Support and Arrival

Joe Behm told us that he expects the next shipment of Behmor 1600 roasters to arrive on the west coast about the end of April.  Realistically that means they won't be at our warehouse ready to ship until mid-May.  Click on this link to go to the Behmor page and when there, click on the "Notify Me" prompt.  You'll automatically be sent an email notification when we finally have them. 

By the way, Behmor announced a policy change regarding tech support that in just about any other company would have made us nervous.  They are no longer taking phone in tech support requests but are asking everyone to email the tech question or problem.  Here's a link to the page on Behmor's web site to get to Tech Support:  http://www.behmor.com/tech_support.html.

The reason this didn't bother us is because we know that Behmor will answer your email and they'll do it promptly.  What they are trying to accomplish is the establishment of a reliable paper trail from the initial contact to the final problem resolution.  This way your question, warranty/service issue or problem won't get lost in the shuffle, but will be handled quickly and professionally.  If you need to contact Behmor Tech Support, have your serial number and date of purchase handy.  If you need the date of purchase and you bought it from us, just send us an email note and we'll get it right back to you--just like Behmor, we answer our emails and we try to do it promptly.  Maybe all that caffeine has something to do with it.