Return Policy - Privacy Policy - General Info

The Captain's Coffee is dedicated to spreading the joy of home coffee roasting. It's too good and too easy to keep it a secret. We won't sell a coffee that we don't personally drink and enjoy. We continually cup samples from a variety of sources to select and offer you what we think are the finest green coffees available. We will expand our offerings only when we encounter what is, in our opinion, an exceptional coffee. We hope you enjoy the coffee and home coffee roasting as much as we do.

Return Policy

Green Coffee

If you are unsatisfied with your green coffee purchase for any reason, we will issue you a refund. Since coffee is a food item, we can't take it back once it leaves our control. We will work closely with you to insure that you feel you got the quality you expected at a price that is fair. This offer is good for 90 days from the date of shipment.

Note that Hawaii Department of Agriculture regulations won't allow us to ship raw coffee to Hawaii.

Home Coffee Roasters

The Fresh Roast Plus 8, Gene Cafe, Behmor 1600 and the Hearthware iRoast are covered by a 1 year warranty from the manufacturer. The Fresh Roast Plus 8 roasting chamber is warranted for 6 months. Since the roasters are UL certified, the manufacturers ask that we refer all warranty issues directly to them. Although we do not directly provide repair service, we'll help you through the process to get your roaster back up and running. Should you return an unused roaster to us, we will refund your purchase minus the original shipping cost. Once you've used your roaster, we really can't take it back.

Other Items Offered by The Captain‘s Coffee

Any item not covered by a manufacturer's warranty is warranted by The Captain's Coffee to meet or exceed your expectations. If you are dissatisfied with your purchase for any reason, you may return the item to The Captain's Coffee for a replacement or refund. This offer is good for 90 days from the date of shipment. If applicable, the manufacturer's warranty will supersede this warranty for items sold by The Captain's Coffee.

Privacy Policy

The Captain's Coffee will not share or expose any information about you to anyone. It's none of their business.

The Company

The Captain's Coffee, Inc. is registered as a corporation in North Carolina. Our NC Secretary of State ID number is: 708999

The Captain's Coffee is a proud member of the Specialty Coffee Association of America. Member No. 9367

Contact Info

The Captain‘s Coffee, Inc.
931-B South Main Street
No. 168
Kernersville, NC 27284

You can call us toll free at 1-877-505-4083

Our email address is:
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